Cancelling an Order

Order Cancellation

How to Cancel an Order

You can cancel an order from the order tracking screen by tapping the "Cancel Order" button.

Important Notes

• Cancellation may only be available before the restaurant starts preparing your food
• Once the order is being prepared or a driver has been assigned, cancellation may not be possible or may incur a fee
• The restaurant may also cancel your order if they are unable to prepare it

Refunds

If your order was paid online or via wallet and gets cancelled:

• The refund is typically processed back to the original payment method
• Wallet refunds appear instantly
• Online payment refunds may take 3-5 business days depending on your bank

Requesting a Refund

If you received an incorrect or damaged order:

1. Go to Profile → Order History
2. Select the order in question
3. Tap "Request Refund"
4. Describe the issue
5. Submit your refund request — our team will review it

You can check the status of your refund request in the Refunds tab of your order history.