App Not Working — Common Fixes

Troubleshooting Common Issues

App Crashes or Freezes

• Close and reopen the app
• Make sure you have the latest version installed from the App Store / Play Store
• Restart your phone
• Clear app cache: Go to your phone's Settings → Apps → Trivena → Clear Cache
• Uninstall and reinstall the app as a last resort

Location Not Working

• Make sure Location Services are enabled for the Trivena app
• On Android: Settings → Location → turn on
• On iOS: Settings → Privacy → Location Services → Trivena → "While Using the App"
• Make sure GPS is enabled (not just WiFi location)

Push Notifications Not Showing

• Make sure notifications are enabled: Phone Settings → Apps → Trivena → Notifications → Enable
• Check your in-app notification settings: Profile → Settings
• Ensure Do Not Disturb mode is off

Cannot See Restaurants

• Check that your delivery address is set correctly
• Some restaurants may be closed at the current time
• Your area may be outside the delivery zone — try adjusting your address

Payment Not Going Through

• Check your internet connection
• For wallet payments: ensure sufficient balance
• For online payments: check your card details and available funds
• Try a different payment method